{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "mimecast",
    "name": "Mimecast",
    "vendor": "Mimecast North America, Inc.",
    "website": "https://www.mimecast.com",
    "category": "security-and-identity",
    "category_name": "Security & Identity",
    "tags": [],
    "sla_url": "https://www.mimecast.com/company/mimecast-support-services/",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 14,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Support case",
      "url": "https://www.mimecast.com/support/",
      "required_evidence": [
        "Details and dates of the relevant anomalies",
        "Support case opened with Mimecast"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Third-party service failures outside Mimecast control"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enhanced",
        "slug": "enhanced",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Premier",
        "slug": "premier",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "mimecast-aware",
        "name": "Mimecast Aware Management Services",
        "category": "security-and-identity",
        "description": "Email security, threat intelligence, and compliance management",
        "sla_url": "https://www.mimecast.com/company/mimecast-support-services/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      },
      {
        "id": "mimecast-email-security",
        "name": "Mimecast Email Security",
        "category": "security-and-identity",
        "description": "Secure email gateway, anti-spam, anti-malware, and advanced threat protection",
        "sla_url": "https://www.mimecast.com/company/mimecast-support-services/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Mimecast (Mimecast North America, Inc.; UK: Mimecast Services Limited) provides email security, threat intelligence, and compliance services. The SLA commits to 99.9% monthly availability for Aware Management Services with credits up to 100% of monthly fees. Claims must be submitted via support case within 14 days of month end. Credit tier percentages are in the service levels PDF — contact Mimecast for the full schedule."
  }
}