{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "mode",
    "name": "Mode Analytics",
    "vendor": "ThoughtSpot, Inc.",
    "website": "https://mode.com",
    "category": "analytics-and-bi",
    "category_name": "Analytics & BI",
    "tags": [],
    "sla_url": "https://www.thoughtspot.com/legal/mode-subscription-addendum",
    "last_verified": "2026-06-24",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "none",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Email",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "No uptime SLA applicable to Mode users — the SLA section (Section 3.3) is explicitly excluded by the Mode Subscription Addendum"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "mode-analytics",
        "name": "Mode Analytics / ThoughtSpot Analyst Studio",
        "category": "analytics-and-bi",
        "description": "Collaborative SQL notebook and data analysis platform (acquired by ThoughtSpot July 2023)",
        "sla_url": "https://www.thoughtspot.com/legal/mode-subscription-addendum",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Mode Analytics was acquired by ThoughtSpot in July 2023 and is now ThoughtSpot Analyst Studio. The Mode Subscription Addendum explicitly excludes the SLA section of the ThoughtSpot agreement. Mode users have no contractual uptime guarantee or credit remedy; support is provided by email and chat on business hours only. ThoughtSpot Cloud customers on Pro/Enterprise plans have a separate 99% uptime SLA — see the ThoughtSpot entry."
  }
}