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    },
    {
      "id": "oci-iam-premium",
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    {
      "id": "oci-health-checks",
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      "uptime_scope": "global",
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      "credit_policy": null
    },
    {
      "id": "oci-document-understanding",
      "name": "Oracle Cloud Infrastructure - AI Services - Document Understanding",
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      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
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      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-big-data-service-ocpu",
      "name": "Oracle Big Data Service - OCPU Per Hour",
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      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
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      "credit_policy": null
    },
    {
      "id": "oci-streaming",
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      "description": null,
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      "uptime_scope": "global",
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    {
      "id": "oci-data-science",
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      "uptime_scope": "global",
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    },
    {
      "id": "media-services-standard-h264",
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      "sla_url": "https://www.oracle.com/cloud/sla.html",
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    },
    {
      "id": "media-services-speed",
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      "uptime_scope": "global",
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    },
    {
      "id": "media-services-quality",
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      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
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    },
    {
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    {
      "id": "oci-queue",
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    {
      "id": "oracle-atp-serverless",
      "name": "Oracle Autonomous Transaction Processing - Serverless",
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      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.95,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-adw-dedicated",
      "name": "Oracle Autonomous Data Warehouse - Dedicated",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.95,
      "uptime_scope": "global",
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      "credit_policy": null
    },
    {
      "id": "oracle-adw-storage",
      "name": "Oracle Autonomous Data Warehouse - Storage",
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      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.95,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oci-api-gateway",
      "name": "Oracle Cloud Infrastructure - API Gateway",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.95,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oci-events",
      "name": "Oracle Cloud Infrastructure - Events",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oci-language-nlp",
      "name": "Oracle Cloud Infrastructure - Language - NLP",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oci-language-translation",
      "name": "Oracle Cloud Infrastructure - Language - Translation",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "mysql-heatwave-aws-node",
      "name": "MySQL HeatWave - AWS - HeatWave Node",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "mysql-database-aws-ecpu",
      "name": "MySQL Database - AWS - ECPU",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-access-governance-standard",
      "name": "Oracle Access Governance - Standard",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-access-governance-premium",
      "name": "Oracle Access Governance - Premium",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-access-governance-enterprise",
      "name": "Oracle Access Governance - Enterprise",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-base-database-arm-standard",
      "name": "Oracle Base Database Service on Arm - Standard",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-base-database-arm-enterprise",
      "name": "Oracle Base Database Service on Arm - Enterprise",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-base-database-arm-high-performance",
      "name": "Oracle Base Database Service on Arm - High Performance",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-base-database-arm-extreme-performance",
      "name": "Oracle Base Database Service on Arm - Extreme Performance",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oci-notifications",
      "name": "Oracle Cloud Infrastructure - Notifications",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oci-functions",
      "name": "Oracle Cloud Infrastructure - Functions",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.95,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oci-oke",
      "name": "Oracle Cloud Infrastructure - Container Engine for Kubernetes",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.95,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oci-database-block-volume",
      "name": "Oracle Cloud Infrastructure Database - Block Volume",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oci-database-object-storage",
      "name": "Oracle Cloud Infrastructure Database - Object Storage",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-globally-distributed-adb-standard",
      "name": "Oracle Globally Distributed Autonomous Database - Standard",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.95,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-globally-distributed-adb-premium",
      "name": "Oracle Globally Distributed Autonomous Database - Premium",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.995,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-ajd-serverless",
      "name": "Oracle Autonomous JSON Database - Serverless",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.95,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    },
    {
      "id": "oracle-apex",
      "name": "Oracle APEX Application Development",
      "category": null,
      "description": null,
      "sla_url": "https://www.oracle.com/cloud/sla.html",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": false,
      "credit_policy": null
    }
  ],
  "notes": "OCI is a Cloud Infrastructure provider. See the official SLA at [https://www.oracle.com/cloud/sla.html](https://www.oracle.com/cloud/sla.html).\n\n<!-- Add human-readable notes about OCI's SLA nuances here. -->"
}