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  },
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    "deadline_basis": "invoice_date",
    "business_days": false,
    "method": "Enterprise Email",
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    "required_evidence": [
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      "Incident timestamps",
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    "Force majeure events",
    "Customer misconfigurations",
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    "Beta features"
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      "sla_eligible": false,
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      "response_time": "< 1 hour"
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  ],
  "services": [
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      "name": "ChatGPT",
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      "sla_url": "https://openai.com/policies/terms-of-use",
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      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "dalle",
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      "uptime_scope": "global",
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    {
      "id": "embeddings",
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      "sla_url": "https://openai.com/policies/terms-of-use",
      "uptime": 99.9,
      "uptime_scope": "global",
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      "credit_policy": null
    },
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      "sla_url": "https://openai.com/policies/terms-of-use",
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  "notes": "OpenAI is a AI & Machine Learning provider. See the official SLA at [https://openai.com/policies/service-level-agreement/](https://openai.com/policies/service-level-agreement/).\n\n<!-- Add human-readable notes about OpenAI's SLA nuances here. -->"
}