{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "orca-security",
    "name": "Orca Security",
    "vendor": "Orca Security Ltd.",
    "website": "https://orcasecurity.io",
    "category": "security-and-identity",
    "category_name": "Security & Identity",
    "tags": [],
    "sla_url": "https://orcasecurity.io/legal/",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 20,
    "max_credit": {
      "kind": "capped",
      "label": "20%",
      "value": 20,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 20,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 20
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Support ticket",
      "url": "https://orcasecurity.io/contact/",
      "required_evidence": [
        "Detailed description of the Downtime incident",
        "Time and duration of the incident",
        "Account details"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Regular Maintenance (Saturdays 2AM–6AM EST)",
      "Scheduled Maintenance (24h advance notice given)",
      "Force majeure events",
      "Customer-caused issues",
      "Third-party service failures"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "orca-platform",
        "name": "Orca Cloud Security Platform",
        "category": "security-and-identity",
        "description": "Agentless cloud security posture management (CSPM), workload protection, and vulnerability management",
        "sla_url": "https://orcasecurity.io/legal/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Orca Security (Orca Security Ltd., Israel) provides agentless cloud security posture management. The SLA commits to 99.9% monthly uptime with a two-tier credit structure: 10% credit for uptime between 99.0%–99.9%, 20% credit below 99.0%, capped at 20% of total subscription fees per period. Claims must be filed within 30 days of the month end. Credits are the sole and exclusive remedy for downtime."
  }
}