{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "outreach",
    "name": "Outreach",
    "vendor": "Outreach Corporation",
    "website": "https://www.outreach.io",
    "category": "sales-and-crm",
    "category_name": "Sales & CRM",
    "tags": [],
    "sla_url": "https://www.outreach.io/legal/",
    "last_verified": "2026-06-25",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": null,
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "SLA PDF exists but is not publicly accessible (HTTP 403)",
      "Published support response SLAs are not financial/availability SLAs",
      "Uptime and credit terms require enterprise contract negotiation"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "outreach-sales-execution",
        "name": "Outreach Sales Execution Platform",
        "category": "sales-and-crm",
        "description": "Sales engagement and revenue intelligence platform for outbound prospecting and pipeline management",
        "sla_url": "https://www.outreach.io/legal/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Outreach (Outreach Corporation, Washington state; Seattle, WA) is a sales engagement and revenue intelligence platform. A dedicated SLA document is confirmed to exist but is gated (HTTP 403). Published support response targets (P1: 1 hour, P2: 4 hours) are response-time targets, not availability or financial SLAs. Uptime commitments and credit terms are available only through enterprise contract negotiation."
  }
}