{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "ovhcloud",
    "name": "OVHcloud",
    "vendor": "OVH US LLC",
    "website": "https://www.ovhcloud.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://www.ovhcloud.com/en/support/sla/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.99,
    "max_credit_percent": 50,
    "max_credit": {
      "kind": "capped",
      "label": "50%",
      "value": 50,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "all plans",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": 50,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 60,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Ticket",
      "url": "https://www.ovhcloud.com/en/support/",
      "required_evidence": [
        "Affected instance details",
        "Description of the loss of connectivity",
        "Support ticket filed via OVHcloud Control Panel"
      ],
      "review_days": null,
      "credit_application": "Non-refundable account credits"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused failures or security responsibility failures",
      "Accounts with delinquent payments or ToS violations"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Business",
        "slug": "business",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "public-cloud-instances",
        "name": "Public Cloud Instances",
        "category": "compute",
        "description": "General Purpose, Memory-Optimized, Compute-Optimized, GPU instances",
        "sla_url": "https://us.ovhcloud.com/legal/sla/public-cloud/",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "sandbox-instances",
        "name": "Sandbox Instances",
        "category": "compute",
        "description": "Discovery and Sandbox tier instances",
        "sla_url": "https://us.ovhcloud.com/legal/sla/public-cloud/",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "object-storage",
        "name": "Object Storage",
        "category": "storage",
        "description": "S3-compatible object storage",
        "sla_url": "https://us.ovhcloud.com/legal/sla/public-cloud/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "OVHcloud is a European Cloud Infrastructure provider. The SLA uses a linear credit model: 0.5% of monthly instance fees per minute of downtime (after the first 3 consecutive minutes), capped at 50% of monthly instance fees. Object Storage credits are capped at 100%; Managed Databases and AI services cap at 30%. The 60-day claim window is among the most generous in the industry."
  }
}