{
  "slug": "paypal",
  "name": "PayPal",
  "vendor": "PayPal",
  "website": "https://www.paypal.com",
  "category": "finance-and-payments",
  "category_name": "Finance & Payments",
  "tags": [],
  "sla_url": "https://www.braintreepayments.com/legal",
  "last_verified": "2025-12-20",
  "status_page": null,
  "scope": "global",
  "default_credit_policy": {
    "calculation": "none",
    "remedy": "no_credit",
    "max_credit_percent": 0,
    "automatic": false,
    "credit_tiers": []
  },
  "claim_process": {
    "deadline_days": 30,
    "deadline_basis": "incident_date",
    "business_days": false,
    "method": "Support",
    "url": "https://www.paypal.com/us/smarthelp/contact-us",
    "required_evidence": [
      "Account ID",
      "Affected services",
      "Incident timestamps",
      "Impact description"
    ],
    "review_days": 30,
    "credit_application": "Applied to next invoice"
  },
  "exclusions": [
    "Scheduled maintenance",
    "Force majeure events",
    "Customer misconfigurations",
    "Free tier services",
    "Beta features"
  ],
  "support_tiers": [
    {
      "name": "Standard",
      "slug": "standard",
      "price": "Included",
      "sla_eligible": true,
      "response_time": "< 24 hours"
    },
    {
      "name": "Enterprise",
      "slug": "enterprise",
      "price": "Custom",
      "sla_eligible": true,
      "response_time": "< 1 hour"
    }
  ],
  "services": [
    {
      "id": "braintree",
      "name": "Braintree",
      "category": "payments",
      "description": "Full-stack payment platform",
      "sla_url": "https://www.paypal.com/us/webapps/mpp/merchant-user-agreement",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "checkout",
      "name": "PayPal Checkout",
      "category": "payments",
      "description": "Payment checkout",
      "sla_url": "https://www.paypal.com/us/webapps/mpp/merchant-user-agreement",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "payouts",
      "name": "PayPal Payouts",
      "category": "payments",
      "description": "Mass payouts",
      "sla_url": "https://www.paypal.com/us/webapps/mpp/merchant-user-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "rest-api",
      "name": "PayPal REST API",
      "category": "api",
      "description": "Payment API",
      "sla_url": "https://www.paypal.com/us/webapps/mpp/merchant-user-agreement",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "venmo",
      "name": "Venmo for Business",
      "category": "payments",
      "description": "Venmo payment acceptance",
      "sla_url": "https://www.paypal.com/us/webapps/mpp/merchant-user-agreement",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    }
  ],
  "notes": "PayPal is a Finance & Payments provider. See the official SLA at [https://www.braintreepayments.com/legal](https://www.braintreepayments.com/legal).\n\n<!-- Add human-readable notes about PayPal's SLA nuances here. -->"
}