{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "pendo",
    "name": "Pendo",
    "vendor": "Pendo.io, Inc.",
    "website": "https://www.pendo.io",
    "category": "marketing-and-analytics",
    "category_name": "Marketing & Analytics",
    "tags": [],
    "sla_url": "https://www.pendo.io/legal/",
    "last_verified": "2026-06-25",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": null,
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "SLA terms are not publicly available; gated behind Contract Center authentication",
      "All pendo.io legal pages return HTTP 403"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "pendo-platform",
        "name": "Pendo Product Analytics Platform",
        "category": "marketing-and-analytics",
        "description": "Product analytics, in-app guides, and feedback platform for SaaS companies",
        "sla_url": "https://www.pendo.io/legal/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Pendo (Pendo.io, Inc., Delaware; Raleigh, NC) is a product analytics and digital adoption platform. SLA terms are not publicly available — all legal pages return HTTP 403, and contractual SLA terms are managed through Pendo's authenticated Contract Center. Uptime commitments and credit structures, if any, are negotiated on a per-contract basis."
  }
}