{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "personio",
    "name": "Personio",
    "vendor": "Personio Group SE",
    "website": "https://www.personio.com",
    "category": "hr-and-people-operations",
    "category_name": "HR & People Operations",
    "tags": [],
    "sla_url": "https://www.personio.com/terms/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "Europe",
    "uptime": 99,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "time",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 365,
      "deadline_basis": "breach_month",
      "business_days": false,
      "method": "In-app (help section)",
      "url": null,
      "required_evidence": [
        "Breach of annual average availability",
        "Contract Owner to request via in-app help section"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Downtime that does not break the annual average threshold"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Essential",
        "slug": "essential",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Professional",
        "slug": "professional",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "personio-hr-software",
        "name": "Personio HR Software",
        "category": "hr-and-people-operations",
        "description": "All-in-one HR software for SMEs covering recruiting, onboarding, payroll, and performance",
        "sla_url": "https://www.personio.com/terms/",
        "uptime": 99,
        "uptime_scope": "Europe",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Personio (Personio Group SE, Munich, Germany) is a European HR platform for SMEs. The SLA commits to **99% availability on an annual average** — not monthly. This means individual months can have more downtime without triggering a credit, as long as the rolling annual average stays above 99%. Credits equal one month's pro-rata fee per breach month, requested within 1 year via the in-app help section. Governed by German law."
  }
}