{
  "schema_version": "1.1.0",
  "generated_at": "2026-06-23T04:02:57.491Z",
  "last_modified": "2026-06-22",
  "result": {
    "slug": "pinecone",
    "name": "Pinecone",
    "vendor": "Pinecone Systems, Inc.",
    "website": "https://www.pinecone.io",
    "category": "ai-and-machine-learning",
    "category_name": "AI & Machine Learning",
    "tags": [],
    "sla_url": "https://www.pinecone.io/legal/",
    "last_verified": "2026-06-22",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.95,
    "max_credit_percent": 50,
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 50,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.95,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 25
        },
        {
          "below": 95,
          "credit": 50
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Support Ticket",
      "url": "https://www.pinecone.io/contact/",
      "required_evidence": [
        "Account/Project ID",
        "Affected service",
        "Incident timestamps",
        "Impact evidence"
      ],
      "review_days": 30,
      "credit_application": "Applied to future invoice"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer misconfigurations",
      "Beta / preview features"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": "< 1 hour"
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "serverless",
        "name": "Serverless Vector DB",
        "category": "ai",
        "description": "Managed serverless vector database",
        "sla_url": "https://www.pinecone.io",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-22",
        "credit_policy": null
      },
      {
        "id": "pods",
        "name": "Pod-based Vector DB",
        "category": "ai",
        "description": "Dedicated pod indexes",
        "sla_url": "https://www.pinecone.io",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-22",
        "credit_policy": null
      },
      {
        "id": "inference",
        "name": "Pinecone Inference",
        "category": "ai",
        "description": "Embedding / reranking models",
        "sla_url": "https://www.pinecone.io",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-22",
        "credit_policy": null
      }
    ],
    "notes": "Pinecone is an AI & Machine Learning provider. See the SLA/terms at [https://www.pinecone.io/legal/](https://www.pinecone.io/legal/)."
  }
}