{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "pingdom",
    "name": "Pingdom",
    "vendor": "SolarWinds Worldwide, LLC",
    "website": "https://www.pingdom.com",
    "category": "monitoring-and-observability",
    "category_name": "Monitoring & Observability",
    "tags": [],
    "sla_url": "https://www.solarwinds.com/legal/software-services-agreement",
    "last_verified": "2026-06-24",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact account team",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "No public uptime SLA found for Pingdom service availability"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Starter",
        "slug": "starter",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Advanced",
        "slug": "advanced",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "pingdom-uptime",
        "name": "Pingdom Website Monitoring",
        "category": "monitoring-and-observability",
        "description": "Website uptime monitoring, real user monitoring, and alerting (SolarWinds product)",
        "sla_url": "https://www.solarwinds.com/legal/software-services-agreement",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Pingdom is a website monitoring service operated by SolarWinds. No numeric uptime commitment or credit structure for Pingdom's own service availability was found in any publicly accessible legal document. Enterprise customers may have privately negotiated SLA terms — contact SolarWinds/Pingdom directly."
  }
}