{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "postmark",
    "name": "Postmark",
    "vendor": "ActiveCampaign, LLC",
    "website": "https://postmarkapp.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://www.activecampaign.com/legal/service-level-agreement",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 10,
      "deadline_basis": "month_end",
      "business_days": true,
      "method": "Support ticket",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Maintenance Time excluded from availability calculation",
      "Excluded Time excluded from availability calculation",
      "Whether SLA explicitly covers Postmark (vs. ActiveCampaign platform) not confirmed verbatim"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Free",
        "slug": "free",
        "price": "Free",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Usage-based",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "postmark-transactional-email",
        "name": "Postmark Transactional Email",
        "category": "developer-tools",
        "description": "Transactional email delivery service for developers, with fast delivery and detailed analytics",
        "sla_url": "https://www.activecampaign.com/legal/service-level-agreement",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Postmark (ActiveCampaign, LLC — acquired by ActiveCampaign) is a transactional email delivery service for developers. The governing SLA is ActiveCampaign's published SLA (updated January 30, 2025), which commits to 99.5% availability per reporting period. Credits are applied dollar-for-dollar against the next period's invoice and must be claimed within 10 business days of the reporting period end. Whether the SLA explicitly covers Postmark as a named service requires verification with ActiveCampaign."
  }
}