{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "power-bi",
    "name": "Microsoft Power BI",
    "vendor": "Microsoft Corporation",
    "website": "https://powerbi.microsoft.com",
    "category": "analytics-and-bi",
    "category_name": "Analytics & BI",
    "tags": [],
    "sla_url": "https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "pro",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 25
        },
        {
          "below": 99,
          "credit": 50
        },
        {
          "below": 95,
          "credit": 100
        }
      ]
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Support ticket",
      "url": "https://support.microsoft.com",
      "required_evidence": [
        "Detailed description of the incident",
        "Time and duration of downtime",
        "Affected resource names",
        "Number and location of affected users",
        "Description of errors during the incident"
      ],
      "review_days": null,
      "credit_application": "Applied to future charges as account credit; non-refundable"
    },
    "exclusions": [
      "Scheduled downtime (5+ days advance notice provided)",
      "Factors outside Microsoft's reasonable control",
      "Customer or third-party hardware or software",
      "Customer actions or inactions",
      "Beta or trial services"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Microsoft 365 Business",
        "slug": "microsoft-365-business",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "power-bi-pro",
        "name": "Power BI Pro",
        "category": "analytics-and-bi",
        "description": "Per-user BI and collaboration service (Microsoft Online Service)",
        "sla_url": "https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "power-bi-premium",
        "name": "Power BI Premium",
        "category": "analytics-and-bi",
        "description": "Dedicated capacity for large-scale BI and reporting (Microsoft Online Service)",
        "sla_url": "https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "power-bi-embedded",
        "name": "Power BI Embedded",
        "category": "analytics-and-bi",
        "description": "Embedded analytics capacity provisioned as an Azure resource",
        "sla_url": "https://azure.microsoft.com/en-us/support/legal/sla/power-bi-embedded/v1_1/",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Microsoft Power BI offers a 99.9% monthly uptime SLA under the Microsoft Volume Licensing Service Level Agreement for Online Services (June 2026). Power BI Pro carries the most generous credit structure at 25/50/100%; Power BI Premium and Embedded use a two-tier table (10/25%). Claims must be filed by the end of the calendar month following the incident month via Microsoft Support."
  }
}