{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "recurly",
    "name": "Recurly",
    "vendor": "Recurly, Inc.",
    "website": "https://recurly.com",
    "category": "finance-and-payments",
    "category_name": "Finance & Payments",
    "tags": [],
    "sla_url": "https://recurly.com/legal/sla/",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "per_hour",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 5,
      "deadline_basis": "incident_date",
      "business_days": true,
      "method": "Email",
      "url": null,
      "required_evidence": [
        "Written notice of downtime",
        "Time and duration of downtime"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "System Maintenance windows",
      "Payment Gateway Outages",
      "Force Majeure Events",
      "Partial hours of downtime (only full hours credited)",
      "Merchants without a separate agreement referencing this SLA"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Core",
        "slug": "core",
        "price": "Usage-based",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Professional",
        "slug": "professional",
        "price": "Usage-based",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Elite",
        "slug": "elite",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "recurly-subscription-management",
        "name": "Recurly Subscription Management",
        "category": "finance-and-payments",
        "description": "Subscription billing, revenue recovery, and dunning management platform",
        "sla_url": "https://recurly.com/legal/sla/",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Recurly (Recurly, Inc.) is a subscription management and recurring billing platform. The SLA commits to 99.5% monthly availability with a per-hour credit structure: 10% of affected service fees per full hour of excess downtime, capped at 100% of monthly fees. The 5-business-day claim window is measured from the time of downtime. Credits are non-redeemable for cash and the SLA only applies to merchants with a separate MSA that explicitly references it."
  }
}