{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "remote-com",
    "name": "Remote",
    "vendor": "Remote Technology, Inc.",
    "website": "https://remote.com",
    "category": "hr-and-people-operations",
    "category_name": "HR & People Operations",
    "tags": [],
    "sla_url": "https://remote.com/policy/terms-of-service",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": 25,
    "max_credit": {
      "kind": "capped",
      "label": "25%",
      "value": 25,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "escalating",
      "remedy": "credit",
      "max_credit_percent": 25,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact account team",
      "url": "https://remote.com/contact",
      "required_evidence": [
        "Evidence of payroll service metric failure",
        "Affected country or entity details",
        "Consecutive payroll cycle breach documentation"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "US payroll services excluded from SLA",
      "Platform uptime not covered (payroll service quality only)",
      "Force majeure events",
      "Customer-caused delays"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Usage-based",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "remote-global-payroll",
        "name": "Remote Global Payroll",
        "category": "hr-and-people-operations",
        "description": "International payroll processing and compliance for distributed teams",
        "sla_url": "https://remote.com/policy/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "remote-eor",
        "name": "Remote Employer of Record",
        "category": "hr-and-people-operations",
        "description": "Global employer of record services for international hiring and compliance",
        "sla_url": "https://remote.com/policy/terms-of-service",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Remote (Remote Technology, Inc.) provides global HR, payroll, and employer-of-record services. The SLA covers **payroll service quality** (accuracy and timeliness), not platform uptime — credits are tied to consecutive payroll processing failures: 10% for 2 consecutive failures within 6 months, 15% for 3 consecutive, capped at 25% of annual payroll fees. US payroll is excluded. No platform uptime commitment confirmed."
  }
}