{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "rubrik",
    "name": "Rubrik",
    "vendor": "Rubrik, Inc.",
    "website": "https://www.rubrik.com",
    "category": "storage-and-backup",
    "category_name": "Storage & Backup",
    "tags": [],
    "sla_url": "https://www.rubrik.com/content/dam/rubrik/en/resources/policy/rubrik-service-agreement.pdf",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "days_extension",
      "remedy": "service_extension",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "month_end",
      "business_days": false,
      "method": "Support ticket",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Credits are additional service days at renewal only — no cash, no invoice credits",
      "Free Trials explicitly excluded",
      "Customer unauthorized action or inaction excluded",
      "Force majeure and cloud service provider failures outside Rubrik control",
      "Use of services or software not provided by Rubrik",
      "Credit day schedule (days per uptime band) not publicly confirmed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "rubrik-cloud-data-management",
        "name": "Rubrik Security Cloud",
        "category": "storage-and-backup",
        "description": "Cloud data management, backup, and cyber recovery platform with ransomware protection",
        "sla_url": "https://www.rubrik.com/content/dam/rubrik/en/resources/policy/rubrik-service-agreement.pdf",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Rubrik (Rubrik, Inc.; NYSE: RBRK; Palo Alto, CA) is a cloud data management and cyber recovery platform. The SLA guarantees 99.9% monthly service availability, measured as login access to the Rubrik Service. Credits are additional service days appended at subscription renewal — not cash or invoice credits — capped at a maximum of 2 months of fees in aggregate. Claims must be submitted via support case within 30 days of month-end. Free trials are explicitly excluded. The specific credit day schedule per uptime band is not publicly indexed."
  }
}