{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "salesforce-commerce",
    "name": "Salesforce Commerce Cloud",
    "vendor": "Salesforce, Inc.",
    "website": "https://www.salesforce.com/products/commerce/overview/",
    "category": "e-commerce",
    "category_name": "E-commerce",
    "tags": [],
    "sla_url": "https://www.salesforce.com/company/legal/customer-agreements/",
    "last_verified": "2026-06-24",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Order Form negotiation",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "All SLA terms must be expressly negotiated in the Order Form"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Premier",
        "slug": "premier",
        "price": "Custom",
        "sla_eligible": false,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "salesforce-b2c-commerce",
        "name": "Salesforce B2C Commerce Cloud",
        "category": "e-commerce",
        "description": "Enterprise digital commerce platform (formerly Demandware)",
        "sla_url": "https://www.salesforce.com/company/legal/customer-agreements/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "salesforce-b2b-commerce",
        "name": "Salesforce B2B Commerce Cloud",
        "category": "e-commerce",
        "description": "Enterprise B2B digital commerce platform built on Salesforce Platform",
        "sla_url": "https://www.salesforce.com/company/legal/customer-agreements/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Salesforce Commerce Cloud is an enterprise e-commerce platform (formerly Demandware). The Master Subscription Agreement uses \"commercially reasonable efforts\" language with no published hard uptime target or credit structure. SLA terms for Commerce Cloud must be negotiated in enterprise Order Forms and are not publicly available — contact Salesforce directly."
  }
}