{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "scaleway",
    "name": "Scaleway",
    "vendor": "Scaleway SAS",
    "website": "https://www.scaleway.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://www.scaleway.com/en/virtual-instances/sla/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "regional",
    "uptime": 99.9,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "all plans",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Ticket",
      "url": "https://console.scaleway.com/support/tickets",
      "required_evidence": [
        "Affected resource identifiers",
        "Date and duration of non-compliance"
      ],
      "review_days": null,
      "credit_application": "Account credit only — not reimbursable in cash"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Accounts with unpaid invoices (must notify within deadline)"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Basic",
        "slug": "basic",
        "price": "Included",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Business",
        "slug": "business",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "virtual-instances",
        "name": "Virtual Instances",
        "category": "compute",
        "description": "Scaleway cloud compute instances",
        "sla_url": "https://www.scaleway.com/en/virtual-instances/sla/",
        "uptime": 99.9,
        "uptime_scope": "regional",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "block-storage",
        "name": "Block Storage",
        "category": "storage",
        "description": "Block storage volumes",
        "sla_url": "https://www.scaleway.com/en/block-storage/sla/",
        "uptime": null,
        "uptime_scope": "regional",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "bare-metal",
        "name": "Bare Metal",
        "category": "compute",
        "description": "Dedicated bare metal servers",
        "sla_url": "https://www.scaleway.com/en/bare-metal/sla/",
        "uptime": null,
        "uptime_scope": "regional",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Scaleway is a European cloud provider headquartered in Paris. The SLA uses a tiered credit table (exact percentages per uptime range are on the SLA page but were not captured during research); credits are capped at 100% of monthly fees for non-compliant resources and are non-refundable in cash. Claims must be submitted within 30 days after the end of the affected month."
  }
}