{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "sendbird",
    "name": "Sendbird",
    "vendor": "SendBird, Inc.",
    "website": "https://sendbird.com",
    "category": "communication-and-collaboration",
    "category_name": "Communication & Collaboration",
    "tags": [],
    "sla_url": "https://sendbird.com/support-sla",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "standard",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "time",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Support ticket",
      "url": "https://sendbird.com/contact-us/",
      "required_evidence": [
        "Dates and times of API unavailability",
        "Affected application and account details"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Free plan customers"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Starter",
        "slug": "starter",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Pro",
        "slug": "pro",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "sendbird-chat",
        "name": "Sendbird Chat API",
        "category": "communication-and-collaboration",
        "description": "In-app messaging and chat API for mobile and web applications",
        "sla_url": "https://sendbird.com/support-sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "sendbird-calls",
        "name": "Sendbird Calls",
        "category": "communication-and-collaboration",
        "description": "Voice and video calling API for in-app communication",
        "sla_url": "https://sendbird.com/support-sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Sendbird (SendBird, Inc., Delaware) provides in-app chat, voice, and video communication APIs. The SLA commits to 99.9% monthly API availability with pro-rata hourly credits for shortfalls. SLA credits are the sole and exclusive remedy. Specific credit rate amounts require direct review."
  }
}