{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "sentry",
    "name": "Sentry",
    "vendor": "Functional Software, Inc.",
    "website": "https://sentry.io",
    "category": "monitoring-and-observability",
    "category_name": "Monitoring & Observability",
    "tags": [],
    "sla_url": "https://sentry.io/terms/",
    "last_verified": "2026-06-24",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact account team",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "No SLA for free (No-Charge) products",
      "No uptime SLA in standard paid Terms of Service",
      "Enterprise SLA terms not publicly disclosed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Developer",
        "slug": "developer",
        "price": "Free",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Team",
        "slug": "team",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Business",
        "slug": "business",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "sentry-error-monitoring",
        "name": "Sentry Error Monitoring",
        "category": "monitoring-and-observability",
        "description": "Application error tracking, performance monitoring, and session replay",
        "sla_url": "https://sentry.io/terms/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Sentry (operated by Functional Software, Inc.) is an error monitoring platform. The public Terms of Service use \"reasonable efforts\" language with no numeric uptime commitment for any paid plan tier. Enterprise customers may have negotiated SLA terms — contact Sentry directly for Enterprise SLA details."
  }
}