{
  "slug": "slack",
  "name": "Slack",
  "vendor": "Slack",
  "website": "https://www.slack.com",
  "category": "communication-and-collaboration",
  "category_name": "Communication & Collaboration",
  "tags": [],
  "sla_url": "https://slack.com/terms-of-service/sla",
  "last_verified": "2025-12-20",
  "status_page": null,
  "scope": "global",
  "default_credit_policy": {
    "calculation": "automatic",
    "remedy": "automatic",
    "max_credit_percent": 30,
    "automatic": true,
    "credit_tiers": [
      {
        "below": 99.99,
        "credit": 10
      },
      {
        "below": 99.9,
        "credit": 20
      },
      {
        "below": 99,
        "credit": 30
      }
    ]
  },
  "claim_process": {
    "deadline_days": null,
    "deadline_basis": null,
    "business_days": false,
    "method": null,
    "url": null,
    "required_evidence": [],
    "review_days": null,
    "credit_application": "Applied to next invoice"
  },
  "exclusions": [
    "Scheduled maintenance",
    "Force majeure events",
    "Customer misconfigurations",
    "Free tier services",
    "Beta features"
  ],
  "support_tiers": [
    {
      "name": "Standard",
      "slug": "standard",
      "price": "Included",
      "sla_eligible": true,
      "response_time": "< 24 hours"
    },
    {
      "name": "Enterprise",
      "slug": "enterprise",
      "price": "Custom",
      "sla_eligible": true,
      "response_time": "< 1 hour"
    }
  ],
  "services": [
    {
      "id": "canvas",
      "name": "Slack Canvas",
      "category": "collaboration",
      "description": "Collaborative documents",
      "sla_url": "https://slack.com/terms/service-level-agreement",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "connect",
      "name": "Slack Connect",
      "category": "collaboration",
      "description": "External collaboration channels",
      "sla_url": "https://slack.com/terms/service-level-agreement",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "huddles",
      "name": "Slack Huddles",
      "category": "video",
      "description": "Audio and video calls",
      "sla_url": "https://slack.com/terms/service-level-agreement",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "messaging",
      "name": "Slack Messaging",
      "category": "communications",
      "description": "Real-time messaging platform",
      "sla_url": "https://slack.com/terms/service-level-agreement",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "workflow",
      "name": "Workflow Builder",
      "category": "automation",
      "description": "No-code automation builder",
      "sla_url": "https://slack.com/terms/service-level-agreement",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    }
  ],
  "notes": "Slack is a Communication & Collaboration provider. See the official SLA at [https://slack.com/terms-of-service/sla](https://slack.com/terms-of-service/sla).\n\n<!-- Add human-readable notes about Slack's SLA nuances here. -->"
}