{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "snyk",
    "name": "Snyk",
    "vendor": "Snyk Limited",
    "website": "https://snyk.io",
    "category": "security-and-identity",
    "category_name": "Security & Identity",
    "tags": [],
    "sla_url": "https://snyk.io/policies/terms-of-service/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": true,
    "status_page": null,
    "scope": "global",
    "uptime": 95,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "capped",
      "label": "10 days",
      "value": 10,
      "unit": "days"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "flat",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 60,
      "deadline_basis": "incident",
      "business_days": false,
      "method": "Written notice to Snyk",
      "url": null,
      "required_evidence": [
        "Written notice identifying the downtime event",
        "Dates and times of unavailability"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Scheduled Downtime (≥3 days notice, limited to ≤3 hours per quarter)",
      "Emergency Downtime",
      "Force majeure events",
      "Customer-caused issues",
      "Free and Team plan customers (SLA in Enterprise MSA only)"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Free",
        "slug": "free",
        "price": "Free",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Team",
        "slug": "team",
        "price": "Per-developer subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "snyk-platform",
        "name": "Snyk Developer Security Platform",
        "category": "security-and-identity",
        "description": "Developer-first security for code, containers, infrastructure, and open-source dependencies",
        "sla_url": "https://snyk.io/policies/terms-of-service/",
        "uptime": 95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Snyk's Enterprise MSA includes a 95% Monthly Uptime Percentage — one of the lowest explicit uptime commitments in the SaaS security space. Credits are capped at 10 days of service value per month. A termination right arises if the threshold is breached in 3 months within any 12-month period. Claims must be filed within 60 days. The SLA applies to Enterprise plan customers only."
  }
}