{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "sophos",
    "name": "Sophos",
    "vendor": "Sophos Limited",
    "website": "https://www.sophos.com",
    "category": "security",
    "category_name": "Security",
    "tags": [],
    "sla_url": "https://www.sophos.com/en-us/legal/mdr-description",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 5,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "eligibility_date",
      "business_days": false,
      "method": "Written email request",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "No platform uptime SLA exists — SLA applies only to MDR Complete response times, not platform availability",
      "MDR Complete tier required; MSPs explicitly excluded",
      "Credit cap is lesser of 5% of billing cycle fees or $5,000 per occurrence",
      "Maximum 3 credit claims per calendar year",
      "Scheduled maintenance excluded",
      "Industry-wide cyberwarfare / ransomware events excluded",
      "Customer or MSP breach of Agreement excluded"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "MDR Essentials",
        "slug": "mdr-essentials",
        "price": "Subscription",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "MDR Complete",
        "slug": "mdr-complete",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "sophos-mdr-complete",
        "name": "Sophos MDR Complete",
        "category": "security",
        "description": "Fully managed detection and response service with 24/7 threat hunting, investigation, and incident response",
        "sla_url": "https://www.sophos.com/en-us/legal/mdr-description",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Sophos (Sophos Limited, registered in England and Wales No. 02096520; Abingdon, UK) is a cybersecurity company offering endpoint, network, and managed detection and response products. Sophos does not publish a platform uptime SLA. The only contractual SLA is a response-time SLA for MDR Complete: 60-minute response for 90% of High Severity Cases monthly. Credits are the lesser of 5% of the prior billing cycle's fees or $5,000 per occurrence, capped at 3 claims per year. MDR Essentials and MSP customers are explicitly excluded. A separate Breach Protection Warranty (up to $1M incident response) supplements the SLA."
  }
}