{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "split",
    "name": "Split",
    "vendor": "Harness, Inc.",
    "website": "https://www.split.io",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://www.harness.io/legal/support-terms-sla-06-2025",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.5,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 15,
      "deadline_basis": "quarter_end",
      "business_days": false,
      "method": "Support ticket",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Self-hosted (non-SaaS) deployments explicitly excluded",
      "Per-module SLA (Feature Flags measured separately from other Harness modules)",
      "Partial outages not counted — module must be completely inoperable or inaccessible",
      "Exclusions include customer equipment/network, force majeure, third-party failures",
      "Scheduled maintenance with 24-hour advance notice excluded",
      "Credit tier table not publicly confirmed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Premier",
        "slug": "premier",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "split-feature-flags",
        "name": "Split Feature Flags (Harness Feature Flags)",
        "category": "developer-tools",
        "description": "Feature flag management and experimentation platform, now part of Harness Platform",
        "sla_url": "https://www.harness.io/legal/support-terms-sla-06-2025",
        "uptime": 99.5,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Split (acquired by Harness in 2022; now operating as Harness Feature Flags; legal entity Harness, Inc., Delaware; San Francisco, CA) is a feature flag management and experimentation platform. Following acquisition, the governing SLA is the Harness Support Terms & SLA: 99.5% quarterly (standard support) or 99.8% quarterly (premier support), measured per module. Credits are calculated as a tiered percentage of the affected module's quarterly fees. Claims must be submitted within 15 days of quarter-end. The full credit tier table is not publicly available. Only SaaS deployments are covered."
  }
}