{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "statsig",
    "name": "Statsig",
    "vendor": "Statsig, Inc.",
    "website": "https://www.statsig.com",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://www.statsig.com/enterprise-terms",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.95,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "enterprise",
    "needs_review": true,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@statsig.com",
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Credits apply to future billing cycle only — not cash or refunds",
      "Availability measured for Console UI only, not all service components",
      "Commercially reasonable efforts qualifier limits enforceability",
      "Scheduled maintenance excluded (5 business days notice, max 4 hours/month 10pm–4am Pacific)",
      "Enterprise plan required",
      "Credit tier percentages (% per uptime band) not publicly confirmed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Growth",
        "slug": "growth",
        "price": "Usage-based",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "statsig-feature-platform",
        "name": "Statsig Feature Management & Experimentation",
        "category": "developer-tools",
        "description": "Feature flags, A/B experimentation, and product analytics platform with warehouse-native architecture",
        "sla_url": "https://www.statsig.com/enterprise-terms",
        "uptime": 99.95,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Statsig (Statsig, Inc.; King County, WA dispute venue) is a feature flag, experimentation, and product analytics platform. The Enterprise SLA commits to 99.95% monthly availability for the Console UI — not all service components — with a \"commercially reasonable efforts\" qualifier. Credits are calculated as a percentage of monthly charges and apply to the next billing cycle only; no cash refunds. Claims must be submitted to support@statsig.com within 30 days of the breach. The specific credit tier percentages are not publicly indexed."
  }
}