{
  "slug": "stripe",
  "name": "Stripe",
  "vendor": "Stripe, Inc.",
  "website": "https://stripe.com",
  "category": "finance-and-payments",
  "category_name": "Finance & Payments",
  "tags": [],
  "sla_url": "https://stripe.com/legal/sla",
  "last_verified": "2025-12-20",
  "status_page": null,
  "scope": "global",
  "default_credit_policy": {
    "calculation": "tiered",
    "remedy": "credit",
    "max_credit_percent": 100,
    "automatic": false,
    "credit_tiers": [
      {
        "below": 99.99,
        "credit": 10
      },
      {
        "below": 99.9,
        "credit": 25
      },
      {
        "below": 99,
        "credit": 100
      }
    ]
  },
  "claim_process": {
    "deadline_days": 30,
    "deadline_basis": "incident_date",
    "business_days": false,
    "method": "Support Dashboard",
    "url": "https://support.stripe.com",
    "required_evidence": [
      "Account ID",
      "Affected API endpoints",
      "Incident timestamps",
      "Failed request IDs",
      "Business impact description"
    ],
    "review_days": 30,
    "credit_application": "Applied to Stripe balance"
  },
  "exclusions": [
    "Scheduled maintenance with 24h notice",
    "Force majeure events",
    "Customer integration issues",
    "Rate limiting",
    "Sandbox/test mode"
  ],
  "support_tiers": [
    {
      "name": "Standard",
      "slug": "standard",
      "price": "Included",
      "sla_eligible": true,
      "response_time": "< 24 hours"
    },
    {
      "name": "Premium",
      "slug": "premium",
      "price": "Custom",
      "sla_eligible": true,
      "response_time": "< 1 hour"
    }
  ],
  "services": [
    {
      "id": "payments",
      "name": "Stripe Payments",
      "category": "payments",
      "description": "Payment processing API",
      "sla_url": "https://stripe.com/legal/sla",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "connect",
      "name": "Stripe Connect",
      "category": "payments",
      "description": "Marketplace payments platform",
      "sla_url": "https://stripe.com/legal/sla",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "billing",
      "name": "Stripe Billing",
      "category": "billing",
      "description": "Subscription management",
      "sla_url": "https://stripe.com/legal/sla",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "dashboard",
      "name": "Stripe Dashboard",
      "category": "management",
      "description": "Management dashboard",
      "sla_url": "https://stripe.com/legal/sla",
      "uptime": 99.9,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "radar",
      "name": "Stripe Radar",
      "category": "fraud",
      "description": "Fraud prevention",
      "sla_url": "https://stripe.com/legal/sla",
      "uptime": 99.99,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    }
  ],
  "notes": "Stripe is a Finance & Payments provider. See the official SLA at [https://stripe.com/legal/sla](https://stripe.com/legal/sla).\n\n<!-- Add human-readable notes about Stripe's SLA nuances here. -->"
}