{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "tailscale",
    "name": "Tailscale",
    "vendor": "Tailscale Inc.",
    "website": "https://tailscale.com",
    "category": "security-and-identity",
    "category_name": "Security & Identity",
    "tags": [],
    "sla_url": "https://tailscale.com/sla",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": 10,
    "max_credit": {
      "kind": "capped",
      "label": "10%",
      "value": 10,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "silver",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 10,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 5
        },
        {
          "below": 90,
          "credit": 10
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Support ticket",
      "url": "https://tailscale.com/contact/support",
      "required_evidence": [
        "Dates and times of unavailability",
        "Affected plan/account details"
      ],
      "review_days": null,
      "credit_application": "Applied as credits toward future service; non-refundable and non-transferable"
    },
    "exclusions": [
      "Scheduled maintenance",
      "Force majeure events",
      "Customer-caused issues",
      "Free plan users"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Starter",
        "slug": "starter",
        "price": "Free",
        "sla_eligible": false,
        "response_time": null
      },
      {
        "name": "Silver",
        "slug": "silver",
        "price": "Per-user subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Gold",
        "slug": "gold",
        "price": "Per-user subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Platinum",
        "slug": "platinum",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "tailscale-network",
        "name": "Tailscale Network (Control Plane)",
        "category": "security-and-identity",
        "description": "Zero-trust mesh VPN using WireGuard with centralized control plane",
        "sla_url": "https://tailscale.com/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Tailscale offers a 99.9% uptime SLA for Silver/Gold plans and 99.99% for Platinum. Credits are tiered at 5% (90–99.89% uptime) and 10% (<90%), capped at monthly fees. The SLA text is publicly available on GitHub. Claims must be filed within 30 days of the impacted month."
  }
}