{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "temporal",
    "name": "Temporal Cloud",
    "vendor": "Temporal Technologies, Inc.",
    "website": "https://temporal.io",
    "category": "developer-tools",
    "category_name": "Developer Tools",
    "tags": [],
    "sla_url": "https://docs.temporal.io/cloud/sla",
    "last_verified": "2026-06-25",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "tiered",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": [
        {
          "below": 99.9,
          "credit": 10
        },
        {
          "below": 99,
          "credit": 25
        },
        {
          "below": 95,
          "credit": 100
        }
      ]
    },
    "claim_process": {
      "deadline_days": 30,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Written request",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Force majeure events beyond Temporal control",
      "Customer or third-party voluntary actions/inactions",
      "Internet access problems beyond Temporal demarcation point",
      "Multi-region credit tiers below 99.0% not publicly confirmed"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Developer",
        "slug": "developer",
        "price": "Usage-based",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Production",
        "slug": "production",
        "price": "Usage-based",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Mission Critical",
        "slug": "mission-critical",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "temporal-cloud-standard",
        "name": "Temporal Cloud Standard Namespace",
        "category": "developer-tools",
        "description": "Managed workflow orchestration platform built on the open-source Temporal engine",
        "sla_url": "https://docs.temporal.io/cloud/sla",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      },
      {
        "id": "temporal-cloud-ha",
        "name": "Temporal Cloud High Availability Namespace",
        "category": "developer-tools",
        "description": "Multi-region or same-region replication namespace with 99.99% SLA",
        "sla_url": "https://docs.temporal.io/cloud/sla",
        "uptime": 99.99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "Temporal Cloud (Temporal Technologies, Inc., Delaware; Bellevue, WA) is a managed workflow orchestration platform. Standard Namespaces carry a 99.9% monthly SLA with a 10%/25%/100% tiered credit structure. High Availability (multi-region/same-region replication) Namespaces get 99.99%. Uptime is measured in 5-minute intervals averaged over the monthly billing cycle — only UNAVAILABLE gRPC errors count as downtime. Written credit requests must be submitted within 30 days of the Downtime Event."
  }
}