{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "thoughtspot",
    "name": "ThoughtSpot",
    "vendor": "ThoughtSpot, Inc.",
    "website": "https://www.thoughtspot.com",
    "category": "analytics-and-bi",
    "category_name": "Analytics & BI",
    "tags": [],
    "sla_url": "https://www.thoughtspot.com/legal/thoughtspot-cloud-subscription-agreement",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "uncapped",
      "label": "No stated cap",
      "value": null,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "pro",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 20,
      "deadline_basis": "billing_cycle_end",
      "business_days": false,
      "method": "Email",
      "url": "mailto:servicelevelcredits@thoughtspot.com",
      "required_evidence": [
        "Written request identifying the affected production instance",
        "Support request numbers relating to the period of unavailability",
        "Dates and times when ThoughtSpot Cloud was not available"
      ],
      "review_days": null,
      "credit_application": "Applied to next invoice as a subscription fee credit"
    },
    "exclusions": [
      "Scheduled maintenance (with at least 48 hours prior written notice to administrator)",
      "Service Level Exclusions as defined in the agreement",
      "Trial and evaluation plan customers"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Pro",
        "slug": "pro",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "thoughtspot-cloud",
        "name": "ThoughtSpot Cloud",
        "category": "analytics-and-bi",
        "description": "AI-powered analytics and search-driven BI platform (cloud-hosted production instances)",
        "sla_url": "https://www.thoughtspot.com/legal/thoughtspot-cloud-subscription-agreement",
        "uptime": 99,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "ThoughtSpot Cloud provides search-driven business intelligence for enterprises. The SLA applies to Pro and Enterprise plan production instances — the remedy is a per-minute credit equal to the monetary value of downtime below 99%, applied to the next invoice. Claims must be submitted in writing within 20 days of the end of the affected month."
  }
}