{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "upcloud",
    "name": "UpCloud",
    "vendor": "UpCloud Ltd",
    "website": "https://upcloud.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://upcloud.com/terms-of-service/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.999,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "capped",
      "label": "30 days",
      "value": 30,
      "unit": "days"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "all plans",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 15,
      "deadline_basis": "incident_resolution",
      "business_days": false,
      "method": "Email",
      "url": "mailto:support@upcloud.com",
      "required_evidence": [
        "Affected service item details",
        "Dates and duration of interruption"
      ],
      "review_days": null,
      "credit_application": "Service credits only — not exchangeable for cash"
    },
    "exclusions": [
      "Scheduled interruptions and security updates/patches",
      "Force majeure events",
      "Customer actions contrary to user instructions",
      "Customer operating systems or application software",
      "Free Trials",
      "UpCloud website, APIs, and Control Panel"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "cloud-servers",
        "name": "Cloud Servers",
        "category": "compute",
        "description": "UpCloud virtual machines (General Purpose, CPU-Optimized, Memory-Optimized, Developer)",
        "sla_url": "https://upcloud.com/terms-of-service/",
        "uptime": 99.999,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "UpCloud is a Cloud Infrastructure provider headquartered in Finland. The SLA uses a 50× multiplier model: credits equal 50 times the pro-rata fees for the actual downtime period, capped at 30 days of that service item's fees per incident. The 99.999% commitment applies to Premium plans (effective May 2025); Developer-tier plans commit to 99.99%."
  }
}