{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "vultr",
    "name": "Vultr",
    "vendor": "The Constant Company, LLC",
    "website": "https://www.vultr.com",
    "category": "cloud-infrastructure",
    "category_name": "Cloud Infrastructure",
    "tags": [],
    "sla_url": "https://www.vultr.com/legal/sla/",
    "last_verified": "2026-06-24",
    "sla_status": "credit",
    "sla_status_label": "Credit-backed",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 100,
    "max_credit_percent": 100,
    "max_credit": {
      "kind": "capped",
      "label": "100%",
      "value": 100,
      "unit": "percent"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "all plans",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "credit",
      "max_credit_percent": 100,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": 3,
      "deadline_basis": "incident_date",
      "business_days": false,
      "method": "Ticket",
      "url": "https://my.vultr.com/support/",
      "required_evidence": [
        "Support ticket number related to the outage",
        "Affected instance details",
        "Request for credit applied to account"
      ],
      "review_days": null,
      "credit_application": "Non-refundable account credits; expire 1 year from issuance"
    },
    "exclusions": [
      "Scheduled maintenance with at least 24 hours notice",
      "Time-critical security patches (if outage does not exceed 10 minutes)",
      "Force majeure events",
      "Customer-caused issues"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "cloud-compute",
        "name": "Cloud Compute",
        "category": "compute",
        "description": "Regular cloud compute instances (shared vCPU)",
        "sla_url": "https://www.vultr.com/legal/sla/",
        "uptime": 100,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "optimized-cloud-compute",
        "name": "Optimized Cloud Compute",
        "category": "compute",
        "description": "High-performance compute instances",
        "sla_url": "https://www.vultr.com/legal/sla/",
        "uptime": 100,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      },
      {
        "id": "bare-metal",
        "name": "Bare Metal",
        "category": "compute",
        "description": "Dedicated bare metal servers",
        "sla_url": "https://www.vultr.com/legal/sla/",
        "uptime": 100,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "Vultr is a Cloud Infrastructure provider operating globally. The SLA guarantees 100% host node and network uptime; credits are calculated pro-rata (hourly rate × hours of downtime per affected instance, up to 100% of that instance's monthly cost). The 3-day claim window is among the shortest in the industry — tickets must be opened and a Vultr ticket number obtained within 3 days of the triggering event."
  }
}