{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T00:38:55.498Z",
  "last_modified": "2026-06-24",
  "result": {
    "slug": "woocommerce",
    "name": "WooCommerce",
    "vendor": "Automattic Inc.",
    "website": "https://woocommerce.com",
    "category": "e-commerce",
    "category_name": "E-commerce",
    "tags": [],
    "sla_url": "https://wordpress.com/tos/",
    "last_verified": "2026-06-24",
    "sla_status": "nosla",
    "sla_status_label": "No public SLA",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": null,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "none",
      "label": null,
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "none",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "none",
      "remedy": "no_sla",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Contact support",
      "url": null,
      "required_evidence": [],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Services provided on an as-is basis with no uptime warranty or credit remedy",
      "Liability capped at $50 or 12 months of fees paid, whichever is greater"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Included with paid plans",
        "sla_eligible": false,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "woocommerce-platform",
        "name": "WooCommerce.com Platform",
        "category": "e-commerce",
        "description": "E-commerce plugin for WordPress, extensions marketplace, and WooCommerce Payments",
        "sla_url": "https://wordpress.com/tos/",
        "uptime": null,
        "uptime_scope": "global",
        "sla_eligible": false,
        "last_verified": "2026-06-24",
        "credit_policy": null
      }
    ],
    "notes": "WooCommerce is an open-source e-commerce plugin for WordPress, operated by Automattic. The WordPress.com Terms of Service (governing WooCommerce.com services since January 2021) contain explicit \"as is\" disclaimers with no uptime commitment and a $50 liability cap. WordPress VIP has a separate 99.95% SLA that does not apply to WooCommerce.com services."
  }
}