{
  "slug": "workday",
  "name": "Workday",
  "vendor": "Workday",
  "website": "https://www.workday.com",
  "category": "hr-and-people-operations",
  "category_name": "HR & People Operations",
  "tags": [],
  "sla_url": "https://www.workday.com/en-us/legal.html",
  "last_verified": "2025-12-20",
  "status_page": null,
  "scope": "global",
  "default_credit_policy": {
    "calculation": "automatic",
    "remedy": "automatic",
    "max_credit_percent": 25,
    "automatic": true,
    "credit_tiers": [
      {
        "below": 99.7,
        "credit": 10
      },
      {
        "below": 99.5,
        "credit": 15
      },
      {
        "below": 99,
        "credit": 25
      }
    ]
  },
  "claim_process": {
    "deadline_days": null,
    "deadline_basis": null,
    "business_days": false,
    "method": null,
    "url": null,
    "required_evidence": [],
    "review_days": null,
    "credit_application": "Applied to next invoice"
  },
  "exclusions": [
    "Scheduled maintenance",
    "Force majeure events",
    "Customer misconfigurations",
    "Free tier services",
    "Beta features"
  ],
  "support_tiers": [
    {
      "name": "Standard",
      "slug": "standard",
      "price": "Included",
      "sla_eligible": true,
      "response_time": "< 24 hours"
    },
    {
      "name": "Enterprise",
      "slug": "enterprise",
      "price": "Custom",
      "sla_eligible": true,
      "response_time": "< 1 hour"
    }
  ],
  "services": [
    {
      "id": "planning",
      "name": "Workday Adaptive Planning",
      "category": "finance",
      "description": "Financial planning and analysis",
      "sla_url": "https://www.workday.com/en-us/company/trust.html",
      "uptime": 99.7,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "financials",
      "name": "Workday Financial Management",
      "category": "finance",
      "description": "Enterprise financials and accounting",
      "sla_url": "https://www.workday.com/en-us/company/trust.html",
      "uptime": 99.7,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "hcm",
      "name": "Workday HCM",
      "category": "hcm",
      "description": "Human Capital Management - core HR",
      "sla_url": "https://www.workday.com/en-us/company/trust.html",
      "uptime": 99.7,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "learning",
      "name": "Workday Learning",
      "category": "hcm",
      "description": "Learning management system",
      "sla_url": "https://www.workday.com/en-us/company/trust.html",
      "uptime": 99.7,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    },
    {
      "id": "payroll",
      "name": "Workday Payroll",
      "category": "hcm",
      "description": "Payroll processing - critical timing",
      "sla_url": "https://www.workday.com/en-us/company/trust.html",
      "uptime": 99.7,
      "uptime_scope": "global",
      "sla_eligible": true,
      "credit_policy": null
    }
  ],
  "notes": "Workday is a HR & People Operations provider. See the official SLA at [https://www.workday.com/en-us/legal.html](https://www.workday.com/en-us/legal.html).\n\n<!-- Add human-readable notes about Workday's SLA nuances here. -->"
}