{
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        "Incident timestamps",
        "Impact evidence"
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      "credit_application": "Applied to future invoice"
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      "Customer misconfigurations",
      "Beta / preview features"
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        "response_time": null
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        "name": "Enterprise",
        "slug": "enterprise",
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        "sla_eligible": true,
        "response_time": "< 1 hour"
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        "last_verified": "2026-06-22",
        "credit_policy": null
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      }
    ],
    "notes": "Writer is an AI & Machine Learning provider. See the SLA/terms at [https://writer.com/legal/sla/](https://writer.com/legal/sla/)."
  }
}