{
  "schema_version": "1.2.0",
  "generated_at": "2026-06-25T14:02:27.268Z",
  "last_modified": "2026-06-25",
  "result": {
    "slug": "zoominfo",
    "name": "ZoomInfo",
    "vendor": "ZoomInfo Technologies LLC",
    "website": "https://www.zoominfo.com",
    "category": "marketing-and-analytics",
    "category_name": "Marketing & Analytics",
    "tags": [],
    "sla_url": "https://www.zoominfo.com/legal/ltc",
    "last_verified": "2026-06-25",
    "sla_status": "termination",
    "sla_status_label": "Termination-only",
    "sla_help_wanted": false,
    "status_page": null,
    "scope": "global",
    "uptime": 99.9,
    "max_credit_percent": null,
    "max_credit": {
      "kind": "termination",
      "label": "No service credit",
      "value": null,
      "unit": "none"
    },
    "has_automatic_credits": false,
    "min_plan_for_sla": "paid",
    "needs_review": false,
    "default_credit_policy": {
      "calculation": "pro_rated",
      "remedy": "termination_with_refund",
      "max_credit_percent": null,
      "unit": "percent",
      "note": null,
      "automatic": false,
      "credit_tiers": []
    },
    "claim_process": {
      "deadline_days": null,
      "deadline_basis": null,
      "business_days": false,
      "method": "Written notice",
      "url": null,
      "required_evidence": [
        "Written notice to ZoomInfo after first availability breach",
        "Second breach must occur within 3 months of initial notice to trigger termination right"
      ],
      "review_days": null,
      "credit_application": null
    },
    "exclusions": [
      "Planned maintenance windows",
      "Force majeure or factors outside ZoomInfo control",
      "Intermittent outages less than 5 minutes",
      "Remedy is termination + prorated refund only, not service credits",
      "Two-strike mechanism — second breach within 3 months required to exercise remedy"
    ],
    "support": null,
    "support_tiers": [
      {
        "name": "Standard",
        "slug": "standard",
        "price": "Subscription",
        "sla_eligible": true,
        "response_time": null
      },
      {
        "name": "Enterprise",
        "slug": "enterprise",
        "price": "Custom",
        "sla_eligible": true,
        "response_time": null
      }
    ],
    "sla_tiers": [],
    "services": [
      {
        "id": "zoominfo-platform",
        "name": "ZoomInfo Sales Intelligence Platform",
        "category": "marketing-and-analytics",
        "description": "B2B intelligence and data platform with company/contact data, intent signals, and sales workflows",
        "sla_url": "https://www.zoominfo.com/legal/ltc",
        "uptime": 99.9,
        "uptime_scope": "global",
        "sla_eligible": true,
        "last_verified": "2026-06-25",
        "credit_policy": null
      }
    ],
    "notes": "ZoomInfo (ZoomInfo Technologies LLC, Delaware; Vancouver, WA) is a B2B intelligence and data platform. The SLA guarantees 99.9% monthly availability, but the remedy is unusual: it is not a service credit — it is a prorated refund triggered only after a two-strike mechanism. Licensees must first give written notice of a breach; if availability falls below 99.9% again within 3 months, the Licensee may terminate and receive a prorated refund of prepaid fees. Intermittent outages under 5 minutes are excluded from the uptime calculation."
  }
}