SLA Landscape
How the market documents its SLAs, in aggregate — every figure computed from the same sourced records behind each vendor page. No rankings, no scores.
Overview
300
Vendors tracked
56%
Publish service credits
99.9%
Median uptime commitment
1–90d
Claim-window range
1%
Issue credits automatically
What vendors actually offer
The 300 vendors, split by the remedy their SLA documents — a published fact for each, not an assessment.
169 Credit-backed 56%
8 Termination-only 3%
123 No public SLA 41%
Downtime budget
What each uptime commitment allows as real downtime. This is arithmetic on the percentage — not a rating, and not specific to any vendor.
Uptime commitment
Downtime / month
Downtime / year
99%
7h 18m
3.65 days
99.9%
43m 50s
8.76 hours
99.95%
21m 54s
4.38 hours
99.99%
4m 23s
52.6 min
99.999%
26s
5.26 min
Edges of the dataset
Vendors at the extremes of a single field — sorted, not ranked. No score decides this; the number does.
Coverage by category
How many vendors per category, and how many publish a credit-backed SLA.
Category
Vendors
Credit-backed
Infrastructure
30
Developer & Ops
43
Data & AI
63
Security
27
Workplace
43
Business
94