SLA Landscape
How the market actually behaves across 159 cloud and SaaS vendors: which categories give you the strongest commitments, where the market clusters on uptime and claim windows, and the outliers worth knowing. Every figure is computed from the same community-verified data behind each vendor page.
Overview
The headline numbers across the whole registry.
159
Vendors tracked
~81%
Offer service credits
1d – 90d
Claim window range
1%
Auto-credit vendors
Leaderboards
Standouts at the edges of the dataset.
Highest SLA scores
Alibaba Cloud97
GCP97
OCI97
Microsoft96
Microsoft 36596
Longest claim windows
Monday.com90d-
Alibaba Cloud60d
Firebase60d-
GCP60d
-
Microsoft60d
Shortest claim windows
Neon1d
Palo Alto Networks1d
Redis Cloud1d
IBM Cloud3d
Notion3d
Category comparison
Every category side by side on the metrics that decide a contract. Click a category to browse its vendors. Sorted by SLA score within each segment.
| Category | Vendors | Offer credits | Avg uptime | Median claim | Avg score |
|---|---|---|---|---|---|
| Infrastructure | |||||
| CDN & Edge | 3 | 100% | 100.00% | 30d | 86A |
| Cloud Infrastructure | 12 | 100% | 99.97% | 30d | 82A |
| Developer & Ops | |||||
| Monitoring & Observability | 7 | 71% | 99.78% | 10d | 64B |
| Developer Tools | 14 | 71% | 99.92% | 15d | 55C |
| Data & AI | |||||
| Databases & Data Infrastructure | 11 | 100% | 99.94% | 30d | 75B |
| Analytics & BI | 8 | 88% | 99.84% | 30d | 61B |
| AI & Machine Learning | 4 | 50% | 99.70% | – | 43C |
| Security | |||||
| Security & Identity | 15 | 87% | 99.97% | 10d | 63B |
| Workplace | |||||
| Content & Media | 6 | 100% | 99.90% | 30d | 61B |
| Communication & Collaboration | 17 | 88% | 99.95% | 30d | 59C |
| Productivity | 14 | 71% | 99.87% | 30d | 57C |
| Business | |||||
| Enterprise & Operations | 9 | 100% | 99.81% | 30d | 76B |
| HR & People Operations | 12 | 75% | 99.82% | 30d | 58C |
| E-commerce | 5 | 80% | 99.93% | 30d | 54C |
| CRM & Marketing | 14 | 79% | 99.84% | 30d | 50C |
| Finance & Payments | 8 | 25% | 99.90% | – | 26D |
Where the market clusters
How the 159 vendors distribute across the figures that matter.
Notable findings
The outliers and watch-outs that the averages hide.
2
Issue credits automatically
Only 2 of 159 vendors apply credits without a claim — the rest make you file, often within a tight window.
1d
Shortest claim window
Neon gives you the least time to notice an outage and file before credit is forfeited.
12
Publish no SLA at all
8% of tracked vendors offer no enforceable uptime commitment or credit remedy — buyer beware.
How are these scores calculated?
The A–E grade, the 0–100 score, and what the verification badge means.