✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-23 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support · support.1password.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
1Password Secrets Automation
DevOps secrets management
Secrets Management
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covered
1Password SSO
Single sign-on integration
Authentication
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covered
1Password Vaults
Secure password storage
Password Management
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covered
Watchtower
Password health monitoring
Security
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covered
Notes — 1Password is a Security & Identity provider. 1Password does not publish a public credit SLA for its core service; its Terms of Service provide the service “AS IS” / “AS AVAILABLE” with no uptime warranty. See 1Password’s Legal Center for all policies. The only published SLA on 1password.com is the legacy Trelica / SaaS Manager SLA, which covers a separate acquired product rather than the 1Password password manager.
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