✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.999% uptime, credits up to 50%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.999%
Uptime
50%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket plus notice to 8x8 · support.8x8.com
Deadline
30 days of incident
Review timeline
Not specified
Credit applied
Applied to your bill for the next month after you request it
Required evidence: 8x8 support ticket referencing the Unplanned Downtime, Account in good standing
Common exclusions
Scheduled Maintenance
Force Majeure events
Customer network, ISP, carrier, connectivity, or device issues
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
8x8 Contact Center
Contact center solution
CCaaS
99.999%
covered
8x8 Work
Unified communications app
UCaaS
99.999%
covered
Notes — 8x8 is a Communication & Collaboration provider. See the official SLA at https://cdn.8x8.com/files/mfagl40e/production/b589e8dcc5ff6d672e991eea424a3c4674baec5b.pdf (8x8 Service Level Agreement (UCaaS/CCaaS), Version: December 3, 2024).
Found an error?
Suggest a correction ↗