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Credit-backed
Publishes an SLA backed by service credits: 99.9% uptime.
Source: official SLA ↗ · checked 2026-06-25 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Extension
Remedy
Paid
Min plan
How to claim
Submission
Support ticket
Deadline
30 days of incident
Common exclusions
Credits are subscription term extension days only — no cash or invoice credit conversion
Trial and beta services explicitly excluded (liability cap $50K for trials)
Planned Maintenance (max 4 hours with 48 hours notice) excluded
Emergency Maintenance excluded
Customer or User Agreement violations excluded
Force majeure excluded
Credit tier table (days per uptime band) not publicly confirmed; only 15-day monthly cap confirmed
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Abnormal AI Email Security
AI-powered email security platform detecting phishing, BEC, and account takeover attacks via behavioral analysis
Security
99.9%
covered
Notes — Abnormal Security (Abnormal AI, Inc., Delaware; San Francisco, CA; formerly Abnormal Security Corporation) is an AI-powered email security platform. The SLA guarantees 99.9% monthly availability, measured as customer access via web browser or API. Credits are subscription term extension days — not cash or invoice credits — capped at 15 days per month in aggregate. Claims must be filed via Support Case within 30 days of eligibility. Trial and beta services are explicitly excluded, with a separate $50K liability cap for trial use. The credit tier table (days per uptime band) is not publicly indexed.
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