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Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime, credits up to 10%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.5%
Uptime
10%
Max credit
10d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Written request to ActiveCampaign (method not specified in SLA)
Deadline
10 days of incident
Review timeline
Not specified
Credit applied
Applied to reduce, on a dollar-for-dollar basis, the amount payable for the following Reporting Period
Required evidence: All credit requests verified against ActiveCampaign's system records
Common exclusions
Maintenance Time (scheduled and emergency unscheduled maintenance)
Force majeure events
Client modifications to API or use of Services
Third-party technology or services issues
Unauthorized use, client negligence or errors
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Email Marketing
Email marketing campaigns
Email Marketing
99.5%
covered
Marketing Automation
Automated workflows
Marketing Automation
99.5%
covered
Sales CRM
Sales CRM
CRM
99.5%
covered
Site Messaging
Website messaging
Chat
99.5%
covered
Notes — ActiveCampaign is a Marketing & Analytics provider. See the official SLA at https://www.activecampaign.com/legal/service-level-agreement.
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