Vendors › Adyen
Adyen SLA
99.99%
Uptime commitment
—
Max service credit
—
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: none · Remedy: termination_only
How to claim
| Submission method | N/A - No SLA credits available — adyen.com/contact ↗ |
|---|---|
| Review timeline | 15 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (5)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Adyen Acquiring Global acquiring services | Acquiring | 99.99% | eligible |
| Adyen Checkout Unified checkout experience | Checkout | 99.99% | eligible |
| Adyen Issuing Card issuing platform | Issuing | 99.99% | eligible |
| Adyen Payments Global payment processing | Payment Processing | 99.99% | eligible |
| Revenue Protect Fraud protection | Fraud Prevention | 99.99% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Adyen is a Finance & Payments provider. See the official SLA at https://www.adyen.com/legal/terms-conditions.
Found an error or stale SLA? Edit this vendor on GitHub ↗ · View as JSON