✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked 2026-06-25 · View as JSON
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Uptime
—
Max credit
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Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Contact account team
Common exclusions
SLA document not publicly accessible (referenced as Additional Terms)
Marketplace connectors excluded from any uptime commitment
Free and Cloud Starter plans have no contractual SLA
Support tiers complementary, not the SLA
Free
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Free · Community
Cloud
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Usage-based · Business hours
Pro
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Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Airbyte Data Integration Platform
Open-source and cloud ELT platform for data integration with 300+ connectors
Data & Analytics
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not covered
Notes — Airbyte (Airbyte, Inc., San Francisco, CA) is an open-source ELT data integration platform with 300+ connectors. While marketing references 99.9% uptime for Pro/Cloud plans, the contractual SLA is a non-public “Additional Terms” document not embedded in the main Terms of Service. Marketplace connectors carry no uptime commitment. Enterprise customers should request the full SLA document directly from Airbyte.
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