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Credit-backed
Publishes an SLA backed by service credits: 99.9% uptime, credits up to 10%.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.9%
Uptime
10×
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Email · mailto:support@airtable.com
Deadline
30 days of incident
Review timeline
Credit issued within 30 days
Credit applied
May only be used against future billing charges
Required evidence: Account ID or registered email address, Previously reported dates and times of Downtime
Common exclusions
Customer acts or omissions
Third-party equipment, software, or services not provided by Airtable
Customer-supplied integrations
Performance or slowness issues not amounting to Downtime
Internet or network outages outside Airtable's control
Force Majeure events
Scheduled maintenance (with 24+ hours notice)
Hacking, viruses, or other attacks
Emergency maintenance
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Airtable AI
AI-powered fields
AI
99.9%
covered
Airtable Automations
Workflow automations
Automation
99.9%
covered
Airtable Bases
Relational databases
Database
99.9%
covered
Airtable Interface Designer
Custom app interfaces
App Builder
99.9%
covered
Airtable Sync
Cross-base data sync
Data Sync
99.9%
covered
Notes — Airtable is a Productivity & Collaboration provider. See the official SLA at https://www.airtable.com/company/sla.
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