✓
Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.99% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.99%
Uptime
30×
Max credit
—
Claim window
Credit
Remedy
Startup
Min plan
How to claim
Submission
Support ticket · aiven.io/support
Credit applied
Applied as service credits for future Cloud Services use, expiring 90 days from issuance
Required evidence: Dates and times of downtime, Affected Cloud Service details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Downtime not caused by Aiven software or operations
Free tier services (Startup, Business, Premium plans only)
Support tiers complementary, not the SLA
Startup
SLA-eligible
Usage-based · Business hours
Business
SLA-eligible
Usage-based · Business hours
Premium
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Aiven Managed Cloud Services
Managed open-source databases and data infrastructure (PostgreSQL, MySQL, Kafka, Redis, OpenSearch, etc.)
Databases & Data Infrastructure
99.99%
covered
Notes — Aiven offers a 99.99% monthly uptime SLA across all its managed open-source services (PostgreSQL, MySQL, Kafka, Redis, OpenSearch, and more) for Startup, Business, and Premium plan customers. The credit structure is unusual: credits equal 30× the excess downtime duration (in time units), capped at 3 months of preceding fees. Unused credits expire after 90 days.
Found an error?
Suggest a correction ↗