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Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.99% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.99%
Uptime
—
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · cloud.linode.com/support/tickets
Deadline
30 days of incident
Required evidence: Account and affected resource details, Dates and times of unavailability
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · 24/7
Premium
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Linode Shared CPU Instances
Shared CPU virtual machine instances
Compute
99.99%
covered
Linode Dedicated CPU Instances
Dedicated CPU virtual machine instances
Compute
99.99%
covered
Linode Object Storage
S3-compatible object storage
Storage
99.9%
covered
Linode Kubernetes Engine (LKE)
Managed Kubernetes clusters
Containers
99.9%
covered
Notes — Akamai Connected Cloud (formerly Linode) is Akamai’s cloud computing platform offering VMs, object storage, Kubernetes, and managed databases. Compute instances (Shared and Dedicated CPU) carry a 99.99% monthly uptime SLA; other services (Object Storage, LKE) carry 99.9%. Credits are pro-rated for downtime below the commitment, claimed within 30 days of month-end. Note: Akamai’s CDN and security products are covered under a separate SLA — see the Akamai entry.
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