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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime.
Source: official SLA ↗ · checked 2026-06-23 · View as JSON
99.99%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Control Center · control.akamai.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 7
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Akamai Connected Cloud (Linode)
Cloud compute (formerly Linode)
Cloud Infrastructure
99.99%
covered
Akamai App & API Protector
WAF and API security
Security
100%
covered
Akamai Bot Manager
Bot detection and management
Security
100%
covered
Akamai CDN
Content delivery network
CDN
100%
covered
Akamai Edge DNS
Authoritative DNS
DNS
100%
covered
Akamai Image & Video Manager
Media optimization
Media
100%
covered
Akamai Prolexic
DDoS mitigation
Security
100%
covered
Notes — Akamai is a CDN & Edge provider. See the official SLA at https://www.akamai.com/legal/sla-compute. Note: Akamai publishes per-product SLAs. The Compute (Linode) SLA above is the only one publicly accessible on akamai.com; the CDN, delivery, and security product SLAs are available only through Akamai Control Center.
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