Vendors › Akamai
Akamai SLA
100%
Uptime commitment
100%
Max service credit
30d
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: tiered · Remedy: credit · Max 100%
| If monthly uptime falls below | Service credit |
|---|---|
| 100% | 10% |
| 99.9% | 25% |
| 99% | 100% |
How to claim
| Submission method | Control Center — control.akamai.com ↗ |
|---|---|
| Deadline (submission) | 30 days — Submit within 30 days of incident |
| Review timeline | 30 business days |
| Credit applied | Applied to next invoice |
Required evidence: Account ID, Affected services, Incident timestamps, Impact description.
Services (7)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Akamai App & API Protector WAF and API security | Security | 100% | eligible |
| Akamai Bot Manager Bot detection and management | Security | 100% | eligible |
| Akamai CDN Content delivery network | CDN | 100% | eligible |
| Akamai Connected Cloud (Linode) Cloud compute (formerly Linode) | Cloud Infrastructure | 99.99% | eligible |
| Akamai Edge DNS Authoritative DNS | DNS | 100% | eligible |
| Akamai Image & Video Manager Media optimization | Media | 100% | eligible |
| Akamai Prolexic DDoS mitigation | Security | 100% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Akamai is a CDN & Edge provider. See the official SLA at https://www.akamai.com/legal/service-level-agreements.
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