✓
Credit-backed
Publishes an SLA backed by pro-rated service credits: 99.99% uptime.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.99%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · algolia.com/support/
Required evidence: Dates and times of service unavailability, Affected application and index details, Account information
Common exclusions
Free and Build plan customers (no uptime SLA)
Scheduled maintenance
Force majeure events
Customer-caused issues
Beta features
Support tiers complementary, not the SLA
Build
—
Usage-based · Community
Grow
—
Usage-based · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Premium
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Algolia AI Search
AI-powered search and discovery API for websites and applications
Developer Tools
99.99%
covered
Algolia Recommend
AI recommendation API for personalized content and product discovery
Developer Tools
99.99%
covered
Notes — Algolia (Algolia, Inc., Delaware) is an AI-powered search and discovery API platform. The SLA uses an unusual Acceleration Ratio multiplier formula: credits = (subscription price × outage minutes × ratio) ÷ total month minutes. Enterprise plan: 99.99% uptime, 100× ratio, max 100% monthly credit. Premium plan: 99.999% uptime, 1,000× ratio, max 600% annually. Free and Build plans have no uptime SLA.
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