Vendors › Anthropic
Anthropic SLA
99.9%
Uptime commitment
—
Max service credit
—
Claim window
Manual
Credit application
standard
Min plan for SLA
Service credit policy
Calculation: none · Remedy: termination_only
How to claim
| Submission method | N/A - No SLA credits available — support.anthropic.com ↗ |
|---|---|
| Review timeline | N/A |
| Credit applied | N/A - Use via hyperscaler (Bedrock/Vertex) for SLA coverage |
Services (3)
| Service | Category | Uptime | SLA |
|---|---|---|---|
| Claude API Claude AI model API | AI | 99.9% | eligible |
| Claude.ai Claude web interface | AI | 99.9% | eligible |
| Workbench API testing and development | AI | 99.9% | eligible |
Support tiers
| Tier | Price | SLA-eligible | Availability |
|---|---|---|---|
| Standard | Included | Yes | Business hours |
| Enterprise | Custom | Yes | 24/7 |
Common exclusions
- Scheduled maintenance
- Force majeure events
- Customer misconfigurations
- Free tier services
- Beta features
Notes
Anthropic is a AI & Machine Learning provider. See the official SLA at https://www.anthropic.com/legal/sla.
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