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Credit-backed
Publishes an SLA backed by tiered service credits: 99.5% uptime, credits up to 20%.
Source: official SLA ↗ · checked 2026-06-24 · View as JSON
99.5%
Uptime
20%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support ticket · support.appdynamics.com
Deadline
30 days of incident
Credit applied
Applied as account credit against future Cisco fees
Required evidence: Evidence of availability shortfall during the quarter, Affected resource and account details
Common exclusions
Scheduled maintenance
Force majeure events
Customer-caused issues
Internet or third-party network disruptions
Support tiers complementary, not the SLA
Standard
SLA-eligible
Subscription · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
AppDynamics cSaaS (APM)
Application performance monitoring SaaS delivered via Cisco cloud
Monitoring & Observability
99.5%
covered
AppDynamics Cloud
Next-generation cloud-native APM on Cisco Cloud Observability platform
Monitoring & Observability
99.5%
covered
Notes — AppDynamics (a Cisco product) offers a 99.5% quarterly availability SLA — note the measurement period is per calendar quarter, not monthly, which materially affects credit eligibility. Credits are tiered at 5/10/20% of quarterly fees, capped at 20% of the applicable monthly fee. Claims must be filed within 30 days of the quarter’s end.
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